Shipping policy
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POLITIQUE DE LIVRAISON (Shipping Policy)
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Shipping Policy
We ship worldwide from our fulfillment partners. Please review the details below before placing your order.
• Processing time: Orders are processed within 1-3 business days after payment confirmation.
• Delivery time: Standard shipping typically takes 6-12 business days depending on your location, once your order has shipped.
• Shipping costs: Calculated at checkout based on your location and order weight.
• Order tracking: You will receive a tracking number by email once your order ships. Please allow up to 3 business days for tracking information to update.
• Multiple items: If your order contains multiple items, they may ship separately and arrive at different times — this is normal and does not mean anything is missing.
• Customs & duties: International orders may be subject to customs fees or import duties, which are the responsibility of the customer and are not included in the order total.
• Delayed or lost packages: If your package hasn't arrived within the estimated delivery window, contact us at mouve120@gmail.com with your order number and we'll look into it right away.
• Incorrect address: Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address, but we'll do our best to help resolve the issue.
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CONDITIONS GÉNÉRALES DE VENTE (Terms of Service)
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À coller dans : Admin Shopify → Paramètres → Politiques → Conditions d'utilisation
Terms of Service
By accessing and using this website, you agree to be bound by the following terms and conditions.
1. General
This website is operated by Nuvellia Global LLC ("we", "us", "our"). By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service.
2. Products and Pricing
All products are subject to availability. Prices are listed in USD and may change without notice. We reserve the right to limit quantities purchased per person, per household, or per order.
3. Order Acceptance
We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
4. Payment
Payment is processed securely at checkout. By providing payment information, you represent that you are authorized to use the payment method provided.
5. Shipping and Delivery
Please refer to our Shipping Policy for full details on processing times, delivery estimates, and shipping costs.
6. Returns and Refunds
Please refer to our Refund Policy for full details on eligibility, timelines, and how to initiate a return.
7. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Nuvellia Global LLC and is protected by applicable intellectual property laws.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
9. Governing Law
These Terms of Service are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.
10. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website after changes constitutes acceptance of the new terms.
11. Contact
For questions about these Terms of Service, contact us at mouve120@gmail.com.
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